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FAQ

Please refer to the FAQ below to assist with any queries, you may have. If any of your questions remain unanswered or you require any further insight into our products , please contact us at  info@cheekielilmonkie.com.au
 
As a stockist how do I place an order?
If you are a registered stockist, your user and passowrd details will be sent to you.
 
How much is delivery and when will you receive your order?
This varies depending on your size order, what brand it is, the brands location in reference to your location. This is always determined once we have your order and will be shown on your invoice which if it comes back at amount you can not afford then you can cancel the order however we rarely come across this type of situation. Different brands use different shipping methods from Australia Post to couriers and some of our international brands are then different again. Orders are dispatched once payment is made and can sometimes arrive overnight or can take 1-2 weeks. Where stock is available, orders are normally processed within 24hrs and will be dispatched once payment has been made and funds have cleared.
 
Can I track my order?
Yes you can track the status of your order at any time.A tracking number will be emailed to you, when your order has been processed.Simply log onto our website and enter the number into the "Track My Order" field. A seperate tracking number will be emailed to you when your order has been dispatched.
 
Is there a minimum order qty? ( This applies to Stockists only )
Each of our brands have different low minimum orders however you will find they are all very flexible and some don't even have a minimum order. If you submit an order that isn't high enough we will come back to you. We would rather you order smaller amount and sell through it quicker and place reorders to suit you, the last thing we want is you stuck with alot of stock and cash flow tied up in just one brand.


Do you supply online stores/bricks & mortar?

Yes we do, some of our brands may have reached capacity with online stores though , again we will let you know if there is ever any issue processing your order to become a stockist.


Do you dropship and what is dropshipping? ( This applies to Stockists only)

Some of our brands dropship.Dropshipping is when you list a product on your website without actually holding stock, when you then recieve an order you send your customers details to us with the order and we send the order direct to them. There is usually a small price difference between wholesale and dropshipping.
 
Do you charge GST?
All prices quoted are in Australian Dollars and include GST
 

Pre-orders how do they work? (This applies to Stockists only)
Some of our brands , mostly clothing labels, work on preorders. Where you may have to order 6-12 months prior to delivery and there may also be a small deposit required. This information will always be stated on a preorder order form.

How do we accept payment and when do you need to pay?

The following payment methods are accepted by our online store: Paypal and  Direct Bank Deposit via EFT 
  • If you choose direct deposit, please make payments using the order number as your reference to: Cheekie Lil Monkie,BSB: 112-879, Account: 446002748. For direct deposit, funds need to be received within 7 days. If funds are not received within this time frame you will be contacted and the order may be cancelled. Your order cannot be dispatched until all funds are cleared.
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    How do you apply Pop & LolliTM chic fabric wall stickers?
    Unlike common regular vinyl decals, Pop & LolliTM chic fabric wall stickers are ultra easy to install and play with.  No instructions needed. No tools necessary. Just peel and stick.Application is a simple 3-step process of peel, place, and then smooth it with your hand. It can be rearranged and easily removed numerous times. Freshly painted walls should be completely dry before applying the product. Pop & Lolli requires to wait at least 60 days after painting before you apply our fabric decals to the newly painted wall. Even though the paint will feel dry to the touch soon after it's been painted, it is still wet and will react with the eco-friendly, non-toxic water-based adhesive making the edges of the decals not stick properly. Drying time depends on the environment, the time of year, the number of layers of paint and the paint brand used.For the very large and oversized stickers with some complicated shapes, expect to need a helping hand or two, place it on the wall and start from one side to the other.
     
    How do you save Pop & LolliTM chic fabric wall stickers once you remove it from the wall?
    When you're ready to move or store it for future use, please remember to return it to its original wax-coated backing paper and safely store it in the protective tube it came with. Keeping the adhesive side free of debris and dust when rearranging, or returning it to the original backing paper it arrived on, will help extend the long life of the product.
     
    Are Pop & LolliTM experience-design decals 100% safe for use with ? 

    Pop & LolliTM experience-design decals are made in the USA of nontoxic materials and lead free ink.Unlike common regular vinyl decals, Pop & LolliTM chic fabric wall stickers does not contain any of the PVC’s used in the manufacturing of vinyl and it maintains a very eco-friendly water based adhesive.Unlike the common regular vinyl decals, Pop & LolliTM chic fabric wall stickers utilizes the new Eco-Sol Max inks, which are solvent inks that provide durability and UV resistance, but do not contain the harsh chemicals used in mild and full solvent printing.

     
     
    What are Pop & LolliTM chic fabric wall stickers made of?
    Unlike common regular vinyl decals, Pop & LolliTM chic fabric wall stickers are made from an ultra premium, very re-usable, finelywoven polyester fabric.Unlike the common regular vinyl decals, Pop & LolliTM experience-design decals will not shrink, curl, peel, rip easily*, stretch,wrinkle, crack, harden or leave a residue over time. *It is noted that certain areas are compromised in its strength due to the shape, this results in weaker corners.Unlike the common regular vinyl decals, Pop & LolliTM experience-design decals will easily pull free, if it turns in and sticks to itself.
     
    Pop & LolliTM chic fabric wall stickers arrived with dents,creases and or folds. Is this a defective item?
    Please note: Because Pop & LolliTM chic fabric wallstickers are made from an ultra premium polyester fabric, it is reasonable to expect to receive it with some dents and or perhaps some creases caused during packaging and shipping. But rest assured, due to the superior quality of thematerial and inherent nature of the fabric, all creases and dents are onlytemporary. It will be completely gone and not at all noticeable once inposition, placed and smoothed on the wall.
     
    Upon arrival,Pop & LolliTM chic fabric wall stickers does not seem to stick to the backing paper it came with,
    almost like it has no stickiness on the backside. Is this a defective item?
    Due to the nature of the material of the product with the water-based adhesive, can it also be expected to seem a little "loose" and not sticking well on the wax-coated backing paper it arrives on. Rest assured - this is normal! It is designed and intended to be that way, and once you place it on your wall you will be very pleasantly surprised to see how well and easy it sticks to the wall and removes and sticks to the wall and removes and sticks to the wall...
     
    How long will Pop & LolliTM chic fabric stickers stay up on a wall?
    Unlike the common regular vinyl decals, Pop & LolliTM experience-design decals have a semi-gloss UV protective coating which provides a lifespan of 7-10 years indoors and 5-7 years outdoors, provided good care,appropriate environments and handling was administered. Unlike the common regular vinyl decals, Pop & LolliTM chic fabric wall stickers are much more re-usable friendly for many many manymany many many ... times, depending on the conditions of the surface and the environment. Please just remember that it is still a sticker. Ensure your environment and surfaces are always free of dust, otherwise it may loosetackiness over time.
     
    Will Pop & LolliTM chic fabric stickers stick to any wall?
    Unlike the common regular vinyl decals, Pop & LolliTM chic fabric wall stickers are proven to stick to almost all surfaces including more roughly textured surfaces. Please note that we do not guarantee longevity of adherence on rougher textured surfaces such as brick, cinder block, stucco and plaster and in very few instances, a very prominant orange peel finish.
    How do you clean Pop & LolliTM experience-design decals?
    Simply wipe it with a damp cloth.